Customer Service
Instant Communications – Good or Bad?
One of the biggest changes of technology over the past 25 years is now we have instant communications. 30 years ago instant communications was through the telephone. It may not have mattered where one was, a phone could easily be found. Payphones were everywhere. If you needed to ask a question of your supervisor, you [...]
Telephones and Customer Service
Sometimes what may look like a nice technology advancement may in reality be a Customer Service nightmare. Whenever we use technology in business we need to relate it back to how we do business and our principles. Auto Attendant Many businesses use these. They are without an doubt a cost saver. A business doesn’t have [...]
Things to Know About Web Sites
Have one. It’s been said here as well as many other places, every business should have some type of Web presence. For some they may not want or need a full featured site but just a listing with the basic Who you are, What items or services you provide, Where you operate and How to [...]
Use Your Email Signature to Promote your Business
Small Businesses usually have very little money for advertising, but one of the simplest way to get free advertising is to use your email Signature. A simple email Signature will have your Name, Title and Company name such as; Steven G. Atkinson Owner/Chief Consultant, E/S Technology Consulting But it should have a lot more. Let [...]
How Important is Technology to Your Business?
It doesn’t matter whether the business is one that is highly visible to the public, such as a retail establishment or a not for profit venue, or one that is never seen by the public. One thing for certain, it’s sure to use some type of technology. There are many different forms of technology. It [...]
Hello! I’m sorry; I can’t talk right now I’m at a funeral.
It seems that when it comes to talking on their cellphone people think it’s their right to talk and use it wherever or whenever they want. But most times if you look around and think about where you are, whom you are with, or what is happening, you’d think twice about using the phone. In [...]
Instant Communications is Now Possible, Is it a Good thing?
One of the biggest changes of technology over the past 25 years is now we have instant communications. 30 years ago instant communications was through the telephone. It may not have mattered where one was, a phone could easily be found. Payphones were everywhere. If you needed to ask a question of your supervisor, you [...]
Socal Media is a form of Networking
In my opinion Social Media is a form of networking. I don’t know whether anyone else has that same opinion, but it is mine. As with any type of networking you get what you put into it. Have you ever come out of a Networking Event and felt that you got nothing out of it? [...]
Do These Bother You Too?
E-mail has become a common office tool for communications. For some it may be their major form of communicating with clients and associates. There may even be others whose only form of communications is through e-mails. I firmly believe that Business E-mails should be treated exactly like a business letter, following the same format. Although [...]
What’s Your Password?
Just about everything has a password associated with it. But many of us are not doing a good job at password creation as usage. Do you … Use the same password? Many of us create one password and use it everywhere. Once the password is discovered by a scammer/hacker then it can be used. Have [...]
