Telephony
Inventory Control – Do You Know What You Have?
Over time it’s amazing to see how much technology equipment a business can purchase. Do you know everything that you have? Do you know how old it is? Do you have a maintenance contract on something you took out of service months ago? These are all valid question, and some of you may be surprised [...]
Acronym: DNIS
DNIS – Dialed Number Identification Service This telecommunications feature delivers the telephone number that the caller dialed to the answering point. It’s a common feature used with 800 numbers. It can work by passing touch-tones digits or data information to equipment on the receiving end and can display the called number to an answering clerk, [...]
Acronym: TN
This one isn’t easy. A lot of it may depend on the reason it is being used. In many cases it stands for Telephone Number. If working with a multiplex it could mean Time slot Number. If using a Nortel PBX it stands for Terminal Number. It could also be used to mean Telecommunications Network [...]
Bad Technology Habits
Talking on the cell phone at inappropriate places. People when they are having a conversation on the phone sometimes forget where they are or who may be around. The guy next to you in the grocery line, or sitting in front of you in a theater doesn’t want to hear your end of the conversation [...]
What is TEM?
TEM. what is it? TEM is one of those acronyms that it depends on which field you are in to what it means. It could stand for Transmission Electron Microscopy. But it’s one of the many buzzwords in some businesses and it stands for Telecom Expense Management. TEM vendor’s claims are that they will increase [...]
Term: DESI Strip
DESI Strip This is the indicator device (in older systems usually a piece of paper) informing the user of the function of a button on a telephone. Short for DESIgnation Strip. Typical usage are telephone number or extension, Call Forward, Transfer, Release (RLS). When a technician informs someone that they are to ‘DESI the phone’ [...]
Will You Do One of These in 2009
It seems as no matter what we do to try to keep from doing something, we will end up doing one or more of these during the upcoming year. Email: Use Reply All when intending only to reply to the sender. Send a list of email address embedded within the body of the message to [...]
Acronym: SLA
So far I have discovered that businesses may run into this acronym dealing with technology in three different areas and meaning three different things. SLA – Service Level Agreement An agreement between a supplier (usually a telecommunications carrier, but also could be a maintenance provider) and the customer (the SMB), which details the service provided [...]
Term: PIC Freeze
A PIC freeze is a request to the local carrier that in most cases will prevent the long distance service from being changed to another, usually unauthorized, carrier without written notice from the consumer. A situation call Slamming occurs when an authorized person changes long distance service, often to one that cost more. PIC – [...]
How much does that call cost?
Probably more than you realize. The cost of per minute charges from telephone carriers may be low, but you can’t just say it only cost a few cents for your employee to have a personal telephone call. While the employee is on the telephone they are still on the payroll. You may be paying a [...]
